WHEN WILL MY ORDER SHIP?
We try our best to have orders shipped out within 24 hours after the order has been placed. On rare occasion, orders may be delayed such as holidays, strikes and events due to unforeseen circumstances.
HOW LONG IS THE SHIPPING TIME?
Shipping time depends on your country and location.
UK: 7-15 days
US: 7-15 days
Canada: 7-15 days
EU Countries: 7-15 days
Australia: 7-15 days
Rest of World: 14-21 days
Your order may arrive earlier than the dates suggested, but no later than the maximum date.
TRACKING MY ORDER
We provide tracking for every order. Your tracking number will be sent to your email once your order has been shipped.
Track Your Order Here
or you can track the via your delivery couriers website.
CUSTOMS & DUTIES INFORMATION
We are happy to inform you that all customs and duties are covered by us prior to shipment. This means that you will not be required to pay any additional fees when your order arrives, no matter what country you are located in.
MY LOCAL COURIER DOES NOT HAVE MY PARCEL YET
Your tracking number will update with your local courier once it has arrived into your country and has been electronically accepted.
CAN I CANCEL MY ORDER?
You are able to cancel your order free of charge up until the point a shipping label has been created for your order and your order has left our facilities.
In the event that you would like to cancel an order that has already shipped, unfortunately this will not be possible. However you will be able to return your order for a full refund once it has arrived with you.
I HAVE ENTERED AN INCORRECT ADDRESS
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via our contact us page. If the address is wrong, and the order has not been shipped, we can correct your address for you.
ITEMS NOT RECEIVED BUT TRACKING SHOWS THEY HAVE BEEN DELIVERED
This may happen when items are sent to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, you can request a proof of delivery certificate from your couriers website by filling in a signature request form.
Please note we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address.
